pokidol.com

1.Privacy Statement

Pokidol is committed to protecting the privacy of all visitors to our website. We take the security and confidentiality of your personal information seriously.

Pokidol does not sell, rent or trade email lists or personal data with other companies for marketing purposes. This Privacy Policy explains how and why we collect personal data and how it is used.

By using our website, you consent to the practices described in this policy.

2.Collection of System Information

When you use services on www.pokidol.com, we may track activity on our website in order to provide and improve our services.

Your personal information allows us to identify you within our system. This enables us to:

• contact you regarding the status of your order
• respond to enquiries by email or telephone
• allow you to store your information for faster future checkouts

We may also collect certain technical information including:

• IP address
• domain name (where applicable)
• browser type
• session duration
• transaction data

This information is used to administer the website, monitor performance and improve the overall user experience.

3.Fulfilling Orders

In order to process and fulfil an order, we require the following information:

• Name
• Address
• Telephone number
• Email address

We work with selected suppliers and service providers to fulfil customer orders. In order to deliver goods and services to you, we may share delivery information (such as name, address and telephone number) with our suppliers or partners.

These suppliers may pass the relevant delivery details to couriers or postal services in order to complete delivery.

If you would like further information regarding data held by our suppliers, please contact us by email.

4.Cookies

Cookies are small files placed on your computer’s hard drive that help websites operate efficiently.

Cookies allow web applications to respond to you as an individual by remembering your preferences and improving your browsing experience.

We use cookies for the following purposes:

• analysing website traffic
• identifying which pages are used
• improving website performance
• tailoring the website to customer needs

The information collected is used for statistical analysis and is then removed from the system.

Cookies help us improve the website by allowing us to monitor which pages users find useful and which they do not.

Cookies do not give us access to your computer or personal information beyond the data you choose to share with us.

Most web browsers automatically accept cookies. However, you can modify your browser settings to decline cookies if you prefer. Please note that doing so may affect the functionality of the website.

We may also use cookies to track interest in our products and understand customer preferences. In some cases, behavioural marketing techniques may be used. For example, if you visit a product page or add an item to your basket but do not complete checkout, cookies may allow us to remind you of that product through advertising or email reminders.

All cookie data is anonymised and stored only temporarily.

5.Customer Identifiable Information

When placing an order or making an enquiry, users may be asked to provide contact information such as:

• email address
• telephone number

This information is used solely to help us provide our services and to contact you if necessary regarding your order.

Your personal information will not be shared with third parties, except where necessary to process your order as described in Section 3 of this policy.

6.Mailing List & Marketing

When you sign up to receive offers, discounts, newsletters or other promotional content, we may collect your name and email address.

This information may be used to:

• send the information you requested
• provide updates about new products or services
• send promotional offers or discounts
• check that you are satisfied with our services

We only send marketing communications where we believe they may be of legitimate interest to you.

Pokidol does not sell or rent email lists to other organisations.

We use MailChimp, a third-party email marketing provider, to manage and deliver our newsletters. MailChimp provides us with statistics such as email open rates and link clicks, which help us improve our communications.

You can unsubscribe from marketing emails at any time by:

• clicking the unsubscribe linkat the bottom of any email, or
• contacting us directly by email.

7.Feedback and Review Requests

As part of our customer service process, we may send review requests using the email address provided at the time of order.

Providing a review is entirely optional.

Once the review period has passed, you will not receive further messages from us unless you have chosen to subscribe to our marketing communications.

We may use Trusted Shops to automate review requests.

8.Live Chat

Our website may provide a Live Chat function using MyLiveChat.

If you choose to contact us through Live Chat, we may request your:

• name
• email address

This information is used only to respond to your enquiry and will not be stored or used for future purposes unless you agree.

In some cases, we may email you additional information following a Live Chat conversation if requested.

9.Updating Your Information

You may update or modify your personal information in the following ways:

1. Account access

Log into your account using the account login link on our website. Once logged in with your registered email and password, you may edit or remove your information at any time.

2. Contact request

If you experience difficulty editing or removing your information, please contact us via the Contact Us page on our website and we will assist you.

10.Contact

If you have any questions about this Privacy Policy, the practices of this website, or your interactions with www.pokidol.com, please contact us by email.